Before returning your order, you must contact us (preferably via email) to explain the issue. We will work to resolve the situation and provide you with a Return Authorization Number (R.A.#). Returns will not be accepted without an R.A.#..

Outdoor Patio Supplies is not responsible for lost or damaged packages. We strongly recommend using a shipping service with a tracking number when returning an order.

• Used or damaged items will not be accepted.
• Customers are responsible for return shipping costs.
• Returns will not be accepted for orders more than 60 days past the delivery date.

We do not accept returns on slings due to:

• ❌ Incorrect measurements
• ❌ Color differences caused by screen or device display settings.
• ❌ Inability to install the slings

All slings are based on the provided measurements or brand/model specifications. Since we manufacture them per order, they are non-refundable and non-returnable.

To ensure accuracy, we recommend requesting fabric samples before ordering and carefully following our measuring and installation guides.

New slings are intentionally tight-fitting to allow for fabric stretching and long-term durability. Your old slings may appear wider due to stretching over time.

• Installation Tips: Please attempt to install the slings upon arrival, following our installation guide. If you experience difficulties, contact us, and a technician will assist you. In most cases, a spreader tool (such as the DeWalt 24-inch trigger spreader/clamp) is required.
• Measurement Issues: If we made an error in sizing, we will verify the measurements provided and correct the sling at no cost.
• Incorrect Customer Measurements: If the measurements you provided were incorrect and the sling does not fit, we may be able to adjust it. However, you will be responsible for shipping costs as well as a conviencience fee.

• Pre-cut vinyl straps are non-refundable and non-returnable as they are cut to the measurements you provide. Please follow our measuring guide carefully before ordering.
• Vinyl straps by the roll are not eligible for returns.
• If your vinyl strap order is incorrect due to our mistake, we will be happy to fix it.

• ❌ Fabric by the yard
• ❌ Splines
• ❌ Tires & Wheels
• ❌ Umbrellas
• ❌ Placemats

• ✅ Replacement parts are eligible for return and refund, but return shipping costs must be covered by the customer.
• ✅ Contact us for an R.A.# before returning replacement part.

For any return-related questions, feel free to reach out—we’re happy to assist! info@outdoorpatiosupplies.com.